Refund Policy
We at Crust & Crown Pizzeria strive to deliver fresh, delicious pizzas and a memorable dining experience. If you are not completely satisfied with your order, we want to make it right. This Refund Policy describes how we handle refunds, exchanges, and credits for orders placed through our website or in our restaurant, including takeout and delivery services. By placing an order with Crust & Crown Pizzeria you agree to the terms outlined below.
Eligibility for refunds
Refunds may be issued for unsatisfactory food quality, missing items, or incorrect orders that were confirmed by our staff or reflected in the order summary. To qualify, requests must be made within 24 hours of the delivery or pickup time and must include the order number, date, and a brief description of the issue. We reserve the right to request supporting evidence, such as a photo of the item, to verify the claim. Refunds are not offered for minor presentation issues or changes that were requested by the customer after the order was placed, unless the issue materially affects the product quality or completeness of the order.
How to request a refund
If you believe you deserve a refund, please contact us at +1 212-555-0123 or via northfieldconnect.sbs. Provide your order number, the name on the order, the date, and a detailed description of the problem. Our customer care team will review the request and respond within 1–2 business days. For online orders, refunds may be issued back to the original payment method or as a store credit at our discretion. For in-person purchases, refunds may be issued as cash or a card reversal where applicable.
Processing times and limits
Approved refunds are processed within 5–7 business days, depending on the payment provider and bank processing times. If a refund is issued as a store credit, the balance will appear on the customer’s Crust & Crown Pizzeria account and be available for future orders for up to 12 months from the issue date. Please note that dynamic currency conversions may affect the timing and amount shown on your bank statement; the refund amount will be issued in $ and reflect the original order total.
Delivery and takeout orders
For delivery orders, if we are unable to deliver within the promised time window or the item is not delivered as described, you may request a partial or full refund for that portion of the order. For takeout orders, refunds are applicable only if the order was not ready at the promised time or if the order was incorrect or incomplete upon pickup. We may offer a credit toward a future order in cases where a full refund is not feasible.
Promotions and exclusions
Discounts, promotional codes, and special offers apply to qualified products at the time of purchase. Refunds will reflect the price paid after applicable discounts. Gift cards, when issued, are not refundable. Certain items may be excluded from refund consideration if they are perishable or prepared to customer specifications. We reserve the right to limit refunds for unusually high-volume orders or for orders placed through third‑party platforms where our ability to verify the issue is limited.
Quality assurance and food safety
We follow strict food safety and quality standards. If a product safety concern arises, we may request disposal of the item and offer a replacement or alternative at our discretion. For any safety-related issue, please report it immediately to our team at +1 212-555-0123 or northfieldconnect.sbs.
Fees and shipping
Refunds do not include non-refundable fees such as delivery charges if the order was successfully delivered, unless required by local law or our internal policy. If a portion of an order is canceled before preparation or dispatch, a cancellation fee may apply. We do not charge restocking fees for standard orders.
Changes to the policy
We reserve the right to update or modify this Refund Policy at any time. The most current version will be posted on our site at all times. Last updated: to be determined. We encourage customers to review the policy periodically, especially before placing orders.
Contact information
For questions about refunds, contact us at +1 212-555-0123 or via northfieldconnect.sbs. You can also reach us at our mailing address: 123 Pepperoni Way, New York, 10001, United States.